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Troubleshooting > Printing n193 N Printing What should I do if I cannot print a document? . Make sure your printer is on, and the printer cable is securely connected to the ports on the printer and your computer. . Make sure your printer is compatible with the Windows operating system installed on your computer. . You may need to install the printer driver software before you use your printer. See the manual that came with your printer for more information. . If your printer is not functioning after your computer resumes from a power saving mode (Sleep or Hibernate), then restart the computer. . If the bidirectional communication functions are provided with your printer, disabling the functions on your computer may enable printing. Follow these steps: 1 Click Start and Devices and Printers. 2 Right-click the printer icon and select Properties. 3 Click the Ports tab. 4 Click to cancel the Enable bidirectional support check box. 5 Click OK. This disables the bidirectional communication functions of the printer, such as data transfer, status monitoring, and remote panel. When your printer is connected to the optional docking station, check to see if the docking station is connected to an AC power source. Troubleshooting > Microphone n194 N Microphone What should I do if my microphone does not work? . If you are using an external microphone, make sure the microphone is turned on and is properly plugged into the microphone jack on your computer. . Your sound input device may have been incorrectly configured. To configure the sound input device, follow these steps: 1 Close all open programs. 2 Click Start and Control Panel. 3 Click Hardware and Sound. 4 Click Manage audio devices under Sound. 5 On the Recording tab, select your desired device for sound input and click Set Default. How can I prevent microphone feedback? Microphone feedback occurs when the microphone receives the sound from a sound output device, such as a speaker. To prevent this problem: . Keep the microphone away from a sound output device. . Turn down the volume of the speakers and the microphone. Troubleshooting > Speakers n195 N Speakers What should I do if I do not hear sound from the built-in speakers? . If you are using a program that has its own volume control, make sure the volume control is properly set. See the program's help file for more information. . The volume may have been turned off by the muting button. Press the button once again. . The volume may have been minimized by the volume down button. Press the volume up button several times or keep pressing the button to turn up the volume loud enough to hear sound. . Check the Windows volume controls by clicking the volume icon on the taskbar. . Your sound output device may have been incorrectly configured. To change the sound output device, see How do I change the sound output device? (page 200). What should I do if my external speakers do not work? . Check the suggestions in What should I do if I do not hear sound from the built-in speakers? (page 195). . Make sure your speakers are properly connected and the volume is turned up loud enough to hear sound. . Make sure your speakers are designed for computer use. . If your speakers have a muting button, set the button to off. . If your speakers require external power, make sure the speakers are connected to a power source. See the manual that came with your speakers for more information. Troubleshooting > Touch Pad n196 N Touch Pad What should I do if the touch pad does not work? . You may have disabled the touch pad before connecting a mouse to your computer. See Using the Touch Pad (page 32). . Make sure that a mouse is not connected to your computer. . If the pointer does not move while a software application is running, press the Alt+F4 keys to close the application window. . If the Alt+F4 keys do not work, press the Windows key once and then the , key several times, select Restart with the M or m key, and press the Enter key to restart your computer. . If your computer does not restart, press the Ctrl+Alt+Delete keys, select the arrow next to the Shut down button with the m and , keys, press the Enter key, select Restart with the M or m key, and press the Enter key to restart your computer. . If this procedure does not work, press and hold the power button until the computer turns off. ! Turning off your computer with the Ctrl+Alt+Delete keys or the power button may cause loss of unsaved data. Troubleshooting > Keyboard n197 N Keyboard What should I do if the keyboard configuration is wrong? The language layout of your computer's keyboard is labeled on the packaging box. If you choose a different regional keyboard when you complete the Windows setup, the key configuration will be mismatched. To change the keyboard configuration, follow these steps: 1 Click Start and Control Panel. 2 Click Clock, Language, and Region, and then Change keyboards or other input methods under Region and Language. 3 Click Change keyboards on the Keyb...
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