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manual abstract
. . . . . . . . . . . . 1 What is AUDIX Voice Power? . . . . . . 1 About Your Dialpad . . . . . . . . . 2 Logging In . . . . . . . . . . . 3 Direct Login . . . . . . . . . . 4 Indirect Login . . . . . . . . . 5 Activity Menu . . . . . . . . . . 6 Changing Activities . . . . . . . . . 7 Changing Your Password . . . . . . . 8 Time-Saving Tips . . . . . . . . . 9 Retrieving Messages . . . . . . . . 11 Getting Your Messages . . . . . . . 12 Replying to a Message . . . . . . . . 13 Forwarding a Message With or Without Comment . . . . . . . . . . . 15 What to do with Undelivered Messages . . . . . . . . . . . 18 iii Contents Sending Messages . . . . . . . . . 19 Recording a Message . . . . . . . . 19 Addressing Messages to Individuals . . . . 21 Name Addressing . . . . . . . . . 23 Addressing Messages to Groups . . . . . 24 Reviewing the List of Recipients . . . . . 26 Mailing Lists . . . . . . . . . . . 27 Creating Mailing Lists . . . . . . . . 27 Scanning and Deleting Mailing Lists . . . . 30 Reviewing and Modifying Mailing Lists . . . . . . . . . . . . . 31 Mailing List Suggestions . . . . . . . 33 Customizing Name and Greeting . . . . 35 Recording Your Name . . . . . . . . 35 Changing Your Greetings . . . . . . . 37 Recording Your Personal Greetings . . . . 37 Selecting the Greeting in Use . . . . . . 39 iv Contents Troubleshooting . . . . . . . . . . 41 Mailbox Full . . . . . . . . . . . 41 Maintenance Mailbox . . . . . . . . 42 v Contents vi Basics This section explains the information you need to get started with AUDIX Voice Power, such as, how to log in. What is AUDIX Voice Power? AUDIX Voice Power has many features to help you in your business environment. · Call-Answer is your personal telephone answering service. You can record your own greeting to callers or have AUDIX Voice Power answer with your extension number or name. The message-waiting lamp on your telephone set (if it is equipped with one) will light when you have new messages. · Voice Mail allows you retrieve messages and to send voice messages to one or more persons without actually calling them. With voice mail, you create a message and then address it to the appropriate recipients. You can set up mailing lists to send a verbal memo to the members of your work group, to your department, or to any other group. 1 Basics · AUDIX Voice Power has other services which are implemented on a company-wide basis. For more information on how other features of AUDIX Voice Power, such as, automated attendant, message drop, or information service can help increase communication in your department, consult your system administrator. This guide will tell you how to use call-answer, voice mail, and some other general features of AUDIX Voice Power. About Your Dialpad The procedures in this document instruct you to press specific buttons on the dialpad of your telephone. In some cases, you are asked to press star * and another button (for example, * D ). To do this, press * first and let go; then press the other button. At other times, you are asked to enter a number or series of numbers followed by pound # . Press each number and let go; then press # . Note the letters that correspond to your dialpad numbers. If your dialpad does not have letters, you need to translate commands that use letters into their number equivalents. 2 Basics Touch tone cccccccccc cc cccccccccc cc Letters 2 ABC cccccccccc cc 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ Logging In To listen to your messages or to send voice mail, you must first identify yourself to the AUDIX Voice Power system. The login procedure tells AUDIX Voice Power who you are. You must enter a password so that AUDIX Voice Power can verify that you are an authorized user of the system. You can log in to AUDIX Voice Power from any phone, inside or outside your company. Depending on your system set up, you may be able to log directly into AUDIX Voice Power or you may have to use the indirect login procedure. Your system administrator should tell you which procedure to use and provide you with a telephone number and initial password to use. To log in to AUDIX Voice Power, use one of the following procedures. 3 Basics Direct Login The direct login procedure uses a special extension number that takes you directly to the activity menu. 1. Dial the AUDIX Voice Power number and wait for the system to answer. 2. Enter your own extension number followed by # . Or, if you are calling from your own office phone, just press # . 3. Enter your password followed by # . You are now logged in to AUDIX Voice Power. AUDIX Voice Power will present the activity menu. You may select items from the activity menu by pressing appropriate buttons on your telephone. For more information, see the Activity Menu section. 4 Basics Indirect Login The indirect login procedure involves first accessing the Call-Answer feature or the Automated Attendant feature and then transferring to the AUDIX Voice Power activity menu by dialing * R . 1. Dial the ...