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• Check cable connections (remove and reconnect all cables connected to the LED display and external devices). • Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the connections to the LED display input. For example, if an external device’s output is HDMI, it should be connected to an HDMI input on the LED display. • Make sure your connected devices are powered on. • Be sure to select the LED display correct source by pressing the SOURCE button on the LED display remote. • Reboot the connected device by reconnecting the device’s power cable. The LED display is not receiving all channels. The picture is distorted: macro block error small block, dots, pixelization. • Make sure the Antenna cable is connected securely. • Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU -System - Setup (Initial setup) and wait for all available channels to be stored. • Verify the Antenna is positioned correctly. • Compression of video contents may cause picture distortion, especially on fast moving pictures such as sports and action movies. • A low signal can cause picture distortion. This is not a LED display issue. Others The picture will not display in full screen. •HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents. •Black bars on the top and bottom will appear during movies that have aspect ratios different from your LED display. •Adjust the picture size options on your external device or LED display to full screen. The remote control does not work. •Replace the remote control batteries with the poles (+/–) in the right direction. •Clean the sensor’s transmission window on the remote. •Try pointing the remote directly at the LED display from 5~6 feet away. The cable/set top box remote control doesn’t turn the LED display on or off, or adjust the volume. •Programme the Cable/Set top box remote control to operate the LED display. Refer to the Cable/Set user manual for the SAMSUNG LED display code. A “Mode Not Supported” message appears. •Check the supported resolution of the LED display, and adjust the external device’s output resolution accordingly. There is a plastic smell from the LED display. •This smell is normal and will dissipate over time. The LED display Signal Information is unavailable in the Self Diagnosis Test menu. •This function is only available with digital channels from an Antenna / RF / Coax connection. LED display is tilted to the right or left side. •Remove the stand base from the LED display and reassemble it. There are difficulties assembling the stand base. •Make sure the LED display is placed on a flat surface. If you can not remove the screws from the LED display, please use a magnetized screw driver. The Channel menu is grey out (unavailable). •The Channel menu is only available when the LED display source is selected. Your settings are lost after 30 minutes or every time the LED display is turned off. •If the LED display is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change the settings from Store Demo mode to Home Use mode in the Setup (Initial setup) procedure. Press the SOURCE button to select TV mode, and go to MENU >System >Setup (Initial setup) >ENTERE. You have intermittent loss of audio or video. •Check the cable connections and reconnect them. •Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible enough for long term use. If mounting the LED display to the wall, we recommend using cables with 90 degree connectors. You see small particles when you look closely at the edge of the frame of the LED display. •This is part of the product’s design and is not a defect. English 42 Other Information Issues Solutions and Explanations The PIP menu is not available. • PIP functionality is only available when you are using a HDMI source. You turned the LED display off 45 minutes ago, and it turned on again. • It is normal. The LED display operates the OTA (Over The Aerial) function itself to upgrade firmware downloaded whilst your watching LED display. The message “Scramble signal” or “Weak Signal/No Signal” appears. • If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot. • If there is still a problem, pull the CAM CARD out of the LED display and insert it into the slot again. There are recurrent picture/sound issues. • Check and change the signal/source. A reaction may occur between the rubber cushion pads on the base stand and the top finish of some furniture. • To prevent this, use felt pads on any surface of the LED display that comes in direct contact with furniture. . This panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product. ¦ Storage and Maintenance . If ...

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