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manual abstract
To start, click on one of the above topics or select a topic from the navigation pane on the left. For example, click on specifications for a detailed description of the HP Surestore DLT1 internal and external drives. Use the index of topics page to search for a particular topic. Use the contact hp page to find out contact details for your nearest Customer Care Center. notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to the material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or direct, indirect, special, incidental or consequential damages in connection with the furnishing, performance, or use of this document. This document contains propriety information which is protected by copyright. All rights reserved. No part of this document may be photocopied, reproduced or translated to another language without the prior written consent of Hewlett- Packard. copyright Copyright 2000 Hewlett-Packard. All rights reserved. Windows and Windows NT are U.S. registered trademarks of Microsoft Corp. UNIX is a registered trademark of X/Open Company in the U.S. and other countries. Adobe and Acrobat are trademarkes of Adobe Systems Incorporated. revision history Edition Date Comments 1.0 October 2000 © 2000, Hewlett-Packard Company hp learning products issued october 2000 : may have a later version data protection contact hp americas europe asia pacific warranty customer service form obtaining technical support contents of this section before calling for service or support obtaining service contacting hp hp service agreements returning your tape drive for service worldwide online services before calling for service or support If you need help, your dealer has the latest information regarding HP products and services and can provide support under HP's comprehensive menu of reseller services. If your dealer is not able to help, you can obtain support from HP directly either through online services or by telephone. Before calling for service or support, check that: Check that your HP Surestore Tape Drive is installed correctly Check the printed Getting Started Guide and the troubleshooting advice in this online User's Guide obtaining service Please use the Customer Service Form to collect the details that our Customer Service Representative will need to help solve your problem. During the warranty period: HP provides a free telephone support service during the warranty period. Contact your local HP dealer or the appropriate HP technical support contact for your area, by selecting the region required from the navigational buttons in the left hand pane. Obtain the telephone number from the list of countries supplied. You will be connected to a responsive team waiting to help you. After the warranty period: If you require support after your warranty has expired, you can receive support for a fee through the same telephone numbers. The fee is charged on a per incident basis. Alternatively, you can contact your local HP dealer who will be able to advise you and arrange for service. contacting hp A full listing of HP's service and support centres worldwide can be found at If you do not have internet access, click on the appropriate region from the side navigation bars for a list of contact numbers correct at time of printing. hp service agreements HP offers a number of service agreements to meet your needs. Contact your local dealer or nearest HP office for further information. returning your tape drive for service Your HP Surestore tape drive comes with a 24-hour Express Exchange warranty (not available in all countries). Before returning an HP Surestore tape drive, call the Customer Support Center for your area. When you call, make sure that you have the following information available: The product name and serial number (see label on the back of the appliance server) Date of purchase A description of the product fault A contact name for details of the failure A contact telephone number Your shipping address The telephone service agent will verify that the unit is faulty and will make sure that a replacement unit is sent to you within 24 hours. When you receive the replacement unit, remove it from the packaging and use the packaging material for returning the faulty unit. All shipment costs are prepaid by HP. When returning the drive to HP, any damage caused as a result of inadequate packaging is your responsibility. Use the original packing materials whenever possible. worldwide online services HP offers electronic services that give you a fast, interactive way to access information and help on setup, configuration, installation and operation of your product. The online services are available on the World Wide Web and FTP, as ...