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manual abstract
EMO 5.1 provides secure, real-time, wireless access to enterprise applications through your mobile device. This guide provides information for managing and using your mobile device. This guide is intended for enterprise users accessing corporate applications and data using EMO 5.1 Enterprise Edition and a mobile device. It assumes that you have a mobile device with wireless access and that you are familiar with using this device. The EMO 5.1 Enterprise Edition User Guide document set includes the following documentation: • Ericsson Mobile Organizer 5.1 Enterprise Edition User Guide for Pocket PC - Instructions on how to use EMO with Windows Mobile Pocket PC devices, such as Qtek and HP iPAQ. • Ericsson Mobile Organizer 5.1 Enterprise Edition User Guide for UIQ - Instructions on how to use EMO with Symbian UIQ devices, such as Sony Ericsson and Motorola. • Ericsson Mobile Organizer 5.1 Enterprise Edition User Guide for S80 - Instructions on how to use EMO with Nokia Series 80 devices. 7/1553-ANF 901 16/1 Rev B 2(28) Ericsson Mobile Organizer 5.1 Enterprise Edition User Guide for S60 Table of Contents 1 Introducing EMO Enterprise Edition 4 1.1 Installation Package 4 1.2 Prerequisites for Installation 4 1.2.1 Network Connections 4 2 Installation and Activation 6 2.1 Installing EMO 6 2.2 Activating EMO 7 3 Settings and Tools 13 3.1 Settings 14 3.1.1 Connection Settings 14 3.1.2 Email Settings 15 3.1.3 Calendar Settings 16 3.1.4 Contacts Settings 16 4 Using EMO 17 4.1 Starting the EMO Application 17 4.2 Using the EMO Services 17 4.2.1 Managing Your Emails 17 4.2.2 Reading Emails and Attachments 18 4.3 Managing Calendar Appointments 23 5 Uninstalling EMO 24 6 Troubleshooting and FAQ 25 6.1 Troubleshooting 25 6.2 Frequently Asked Questions 26 7 Additional Support 27 7.1 Additional support 27 7/1553-ANF 901 16/1 Rev B 3(28) Ericsson Mobile Organizer 5.1 Enterprise Edition User Guide for S60 1 Introducing EMO Enterprise Edition 1.1 Installation Package EMO 5.1 Enterprise Edition for devices running Nokia Series 60, for instance Nokia 3230 and Nokia 6680, is delivered as a standard Symbian installation file. You can recognize the file by the .SIS extension. The name of the installation file for S60 devices includes characters S60. 1.2 Prerequisites for Installation In order to start using the EMO services you need the following: • An appropriate S60 device such as Nokia 3230 or Nokia 6680. For a full list of supported devices, please contact your service operator or Ericsson Enterprise reseller. • The installation package for EMO for devices running the Nokia Series 60 operating system is delivered as a standard installation (.SIS) file. Your service operator or Ericsson Enterprise reseller should provide this file to you. 1.2.1 Network Connections Your mobile device needs a working packet data (GPRS or 3G) connection and an APN (Access Point Name) configuration that connects directly to the Internet. You can verify this by opening a web page (not a WAP page) with the device’s Internet browser. If the page opens, you do not need to configure an APN. Note: To provide true always-on experience the EMO application on the mobile device keeps a packet data (GPRS or 3G) connection open to the Internet. The connection is automatically re-initiated if it is temporarily lost. Please, consult your operator for actual packet data costs, both in your home network and when roaming. 7/1553-ANF 901 16/1 Rev B 4(28) Ericsson Mobile Organizer 5.1 Enterprise Edition User Guide for S60 If you cannot connect to the Internet, you can edit the APN settings by going to Settings > Connection tab. Open Access points and edit the settings. Depending on your model, the Settings may be under Tools. Figure 1: Internet Accounts For additional help, please contact your IT administrator or service provider. Some service providers deliver the settings to your device by SMS on request. 7/1553-ANF 901 16/1 Rev B 5(28) Ericsson Mobile Organizer 5.1 Enterprise Edition User Guide for S60 2 Installation and Activation This chapter describes how to install the EMO application to your mobile device and activate it. Note that only one device can be used for each email account. When you wish to change to a new device, the old device should be uninstalled first. 2.1 Installing EMO Please follow these steps to install EMO to your mobile device: 1. Copy the EMO installation package (.SIS file) to the device. There are several ways to do this: a. Send it over a Bluetooth connection from your PC (make sure Bluetooth is enabled both on the sending and receiving device) b. Sore it onto a memory card that the device is able to read c. Install it over a cable using your device management software (the cable usually comes with your mobile device) d. Send it over an infrared link from your PC 2. Start installation and press Install. Locating the file depends on how you transferred the file: a. If you sent the file to your phone via Bluetooth or infrared, it appears in t...