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1 Year Technical Telephone Support . 24 Hours a Day, 7 Days a Week IMPORTANT NOTE If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. At Hewlett-Packard, we take pride in our ability to service your needs. We are available 24 hours a day, 7 days a week. We have specialists available to help you with your technical support questions as they arise via the Web or phone (see Contact Numbers within this document). We want to make sure that your support needs are met and any issues are resolved as quickly as possible. This document includes warranty information for the United States, Canada, and the Caribbean. The information in this document is subject to change without notice. Before contacting Total Care, it’s important to have the following information handy. Please take a moment to write down your product information for future reference. Model Number: ________________________________________________________________ Serial Number: _________________________________________________________________ Purchase Date: _________________________________________________________________ System or Product Number: ______________________________________________________ Don’t Forget to Register! Click the Registration icon on your desktop, or go to: NOTE: You can view your PC product number, model number, and serial number, by pressing the Ctrl, Alt, and S keys on the keyboard at the same time. Registration is quick and easy, and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you own. • The HP Newsgram, our monthly online magazine packed full of product news, support tips, project ideas, and much more. Visit us at: Where to Get Help HP offers a wide variety of service and support options, which are available around the clock for Compaq-branded products that are either in or out of warranty. Options to use when you need help: 1 Check the setup poster and the user documentation for help with setting up and using your PC. 2 Use the support tools preinstalled right on your PC. Help & Support Center for help with hardware and software questions. Click Start, and then click Help and Support. PC Tune-up and Repair for tools to keep your PC running smoothly. Click Start, All Programs, PC Help and Tools. SW Repair Wizard to guide you through options to resolve software issues. Click Start, All Programs, PC Help and Tools. 3 Customer Care Web support. For product information, driver updates, troubleshooting, support alerts, and important security information, go to: 4 Chat online with a qualified support specialist using HP Real-time Chat. Access this 24 hours a day, seven days a week through the Help & Support Center on your PC. 5 If you have not solved the problem, you can contact Total Care by phone 24 hours a day, seven days a week, in English, Spanish, and French (Canada only) at: 1-(800)-652-6672 (1-800-OK Compaq) When you call, please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period. Where is My PC Documentation? Documentation is on your PC. Click the Documentation icon on your desktop, or click Start, All Programs, Documentation. Documentation is also available at: where you can search for the support page for your model. Software Support America Online U.S.: 888-346-3704 Canada: 888-265-4357 Apple — iTunes AT&T WorldNet 800-400-1447 — CompuServe 2000 800-944-9871 — Corel Detto Technologies 866-338-8663 — EarthLink Dial-up customer service: 800-890-6356 Dial-up technical support: 800-890-5128 Broadband customer service and technical support 888-829-8466 InterVideo 510-651-0888 — Microsoft Network 800-386-5550 — Symantec — Norton AV Intuit — Quicken Basic 900-555-4688— Veritas (only CD-RW and DVD+RW/+R models) Yahoo! Warranty and License Information Total Care Total Care provides fast, friendly, and effective expert advice for all your Compaq-branded products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. Go to your PC’s Help and Support Center for the fastest resolutions. For more information on your support and services options visit: Or (Canada) When Should I Contact Total Care Phone Service and Support? • The Help and Support Center or other support tools on your PC do not identify or help solve your problem. • You either do ...