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manual abstract
The test typically takes an hour or more and peridocially requires your input to answer specific questions. Custom Test Tests a specific device in the system and can be used to customize the tests you want to run. Symptom Tree Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having. For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, see "Contacting Dell" in your Owner's Manual for instructions on obtaining technical assistance. NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready. The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option: Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and the problem description. Help Describes the test and any requirements for running the test. Configuration (Custom Test only) Displays the hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. NOTE: The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters (Custom Test only) Allows you to customize the test, if applicable, by changing the test settings. System Lights Your power button light and hard drive activity light may indicate a computer problem. Power Light Problem Description Suggested Resolution Solid green Power is on and the computer is operating normally. No corrective action is required. Blinking green The computer is in a sleep state (Microsoft® Windows® 2000 and Windows XP). Press the power button, move the mouse, or press a key on the keyboard to wake the computer and resume normal operation. Blinks green several times, and then turns off A configuration error exists. Check the diagnostic lights to see if the specific problem is identified. Solid amber The power supply is working properly, but the system board is not completing power up. Check the diagnostic lights and determine if the specific problem is identified. If the computer does not boot, contact Dell for technical assistance (see "Contacting Dell" in your computer Owner's Manual). Blinking amber The power supply is operating outside of its normal range. Check the diagnostic lights and determine if the specific problem is identified. See "Power Problems" in your computer Owner's Manual. Solid green and a beep code during POST A problem was detected while the BIOS was executing. See Beep Codes for instructions on diagnosing the beep code. Check the diagnostic lights and determine if the specific problem is identified. Solid green power light, no beep code, and no video during POST The monitor or the graphics card may be faulty or incorrectly installed. Check the diagnostic lights and determine if the specific problem is identified. See "Video and Power Problems" in your computer Owner's Manual. Solid green power light and no beep code, but the computer locks up during POST An integrated system board device may be faulty. Check the diagnostic lights and determine if the specific problem is identified. If the problem is not identified, contact Dell for technical assistance (see "Contacting Dell" in your computer Owner's Manual). Hard Drive Activity Light Problem Description Suggested Resolution Solid green The hard drive activity light is on when the computer reads data from, or writes data to the hard drive. The light might also be on when a device such as a CD player is operating. No corrective action is required. Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. To help you troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and 4 on the front panel (see Front View). When the computer starts normally, the lights flash before turning off. If the computer malfunctions, the sequence of the lights identify the problem. NOTE: After the computer completes POST, all four lights turn off before booting to the operating system. Light Pattern Problem Description Suggested Resolution The computer is in a normal off condition or a possible pre- BIOS failure has occurred. Plug the computer into a working electrical outlet (see "Power Problems" in your Owner's Manual). If the problem persists, contact Dell (see "Contacting Dell" in your Owner's Manual). A possible processor failure has occurred. Contact Dell (see "Contacting Dell" in your Owner's Manu...