. Do not move your computer while the power is on. . Do not turn off the power or restart your computer while reading or writing data to the hard disk. . Do not use your computer in a place subject to extreme changes in temperature. . If the hard disk is damaged, the data cannot be restored. 109109nN Troubleshooting Troubleshooting This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. Try these suggestions before contacting VAIO-Link. . Computer (page 110) . System Security (page 115) . Networking (page 116) . Optical Discs (page 119) . Display (page 123) . Printing (page 127) . Microphone (page 128) . Speakers (page 129) . Keyboard (page 130) . Touch Pad (page 131) . Floppy Disks (page 132) . Audio/Video (page 133) . Memory Stick Media (page 134) . Peripherals (page 135) 110110nN Troubleshooting Computer What should I do if my computer does not start? . Make sure your computer is securely plugged into a power source and turned on. Make sure the power indicator shows the power is on. . Make sure the optical disc drive is empty. . If your computer is plugged into a power strip or an uninterruptible power supply (UPS), make sure the power strip or UPS is plugged into a power source and turned on. . Make sure your external display is plugged into an appropriate power source and turned on. . Make sure the brightness and contrast controls on your external display are adjusted correctly. . Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. . Remove any extra memory modules you may have installed since purchase. . Make sure your computer is not in Sleep mode by pressing the standby button on the wireless keyboard or the remote commander. 111111nN Troubleshooting What should I do if a BIOS error appears when I turn on my computer? If the message "Press to resume, to setup" appears at the bottom of the screen, follow these steps: 1 Press the F2 key. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears. 2 Set the date (month/day/year). Press the Enter key. 3 Press the m key to select System Time, and then set the time (hour: minute: second). Press the Enter key. 4 Press the , key to select the Exit tab, select Load Setup Defaults, and press the Enter key. The message Load Setup Defaults (Y/N)? appears. 5 Select Yes, and press the Enter key. 6 Select Exit (Save Changes) or Exit Setup, and press the Enter key. The message Save configuration changes and exit now? appears. 7 Select Yes, and press the Enter key. Your computer restarts. If this occurs frequently, contact VAIO-Link. 112112nN Troubleshooting What should I do if power indicator lights but my display stays blank? . Make sure the proper input for your display (TV, DVI-D monitor) is selected. . Make sure your display (TV, DVI-D monitor) is turned on. . If your display is still blank, follow these steps: 1 Press the power button for more than four seconds to check that the power indicator goes out. Then turn on your computer again. 2 If your display still stays blank, unplug the power cord and leave the computer for about a minute. Then plug in the power cord and turn on the computer again. What should I do if my computer or software stops responding? . If your computer stops responding while a software application is running, press the Alt+F4 keys to close the application window. . If the Alt+F4 keys do not work, click Start, the arrow next to the Lock button, and Shut Down to turn off your computer. . If your computer does not turn off, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Shut Down. If the Windows Security window appears, click Shut Down. ! Turning off your computer with the Ctrl+Alt+Delete keys or the power button may cause loss of unsaved data. . If your computer still does not turn off, press and hold the power button until the computer turns off. . Remove the power cord. . Try reinstalling the software. . Contact the software publisher or designated provider for technical support. 113113nN Troubleshooting Why doesn't my computer enter Sleep mode? Your computer may become unstable if the operating mode is changed before the computer completely enters Sleep mode. To restore your computer to normal operating stability 1 Close all open programs. 2 Click Start, the arrow next to the Lock button, and Restart. 3 If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. 4 If this procedure does not work, press and hold the power button until the computer turns off. ! Turning off your computer with the power button may cause loss of unsaved data. What should I do if Windows does not start, showing a message, when I start my computer? If you enter a wrong power-on password three times consecutively, the System Disabled messag...
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