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manual abstract
GuestWorks and DEFINITY ECS Release 9 Issue 1 Hospitality Operations 555-231-742 H o s p i t al ity O pera t io ns November 2000 Cal ll Accounting Operations 70 11. Press the 7 button to display the second list of Report options. 12. Press the 5 button to select the Chronological (CHRONO) report. 13. Press the 3 button to select the Config option. 14. Press the 2 button to select the Range option. 15. Press the I button to select the Interval option (this is the letter I, not the number 1). 16. Press the 1 button to set the Interval at 1 (1 equals an interval of 24 hours). 17. Press the 7 button to run the Chronological report. 18. If this property is using Hilton Corporation (formerly Promus) equipment, press the 6 button to enter the Utilities subsystem from the Main Menu, and continue with step 19. Otherwise, continue with step 22. 19. At the Utilities menu, press the 4 button to select the Miscellaneous options. 20. Press the t button to restart the call record transfer between the call accounting system and the PMS. You may receive a confirmation message (pms.pause 644 mode). If you do, press the y button. 21. Press the q button to exit from the Miscellaneous options. 22. Press the 8 button to return to the Main Menu. End-of-Week/End-of-Month Audit Procedures Depending on the number of call records generated at your property, you should run a cumulative report every week or every month (or both, if necessary). This should be done after you have run the nightly audit reports. To run a cumulative report, do the following: 1. If this property is using Hilton Corporation (formerly Promus) equipment, press the 6 button to enter the Utilities subsystem from the call accounting system terminal Main Menu, and continue with step 2. Otherwise, continue with step 6. 2. At the Utilities menu, press the 4 button to select the Miscellaneous options. 3. Press the p button to stop call record transfer between the call accounting system and the PMS. 4. Press the q button to exit from the Miscellaneous options. 5. Press the 8 button to return to the Main Menu. 6. Press the 5 button to enter the Reports subsystem. 7. Press the 4 button to select the Audit report. GuestWorks and DEFINITY ECS Release 9 Issue 1 Hospitality Operations 555-231-742 H o s p i t al ity O pera t io ns November 2000 Cal ll Accounting Operations 71 8. Press the 2 button to run and print the current cumulative report. 9. While the report is running, press the c button to clear the cumulative report. 10. If this property is using Hilton Corporation (formerly Promus) equipment, press the 6 button to enter the Utilities subsystem from the Main Menu, and continue with step 11. Otherwise, continue with step 14. 11. At the Utilities menu, press the 4 button to select the Miscellaneous options. 12. Press the t button to restart the call record transfer between the call accounting system and the PMS. You may receive a confirmation message (pms.pause 644 mode). If you do, press the y button. 13. Press the q button to exit from the Miscellaneous options. 14. Press the 8 button to return to the Main Menu. Printing Key Reports This section contains procedures to print the following reports: n Detail Reports n Cost Reports. Refer to the GuestWorks INTUITY Lodging Call Accounting User’s Guide for information on the procedures for printing other reports. Detail Reports To print Detail reports, do the following: 1. At the call accounting system terminal Main Menu, press the 5 button to enter the Reports subsystem. 2. At the Reports menu, press the 2 button to select the Detail option. 3. Press the 3 button to select the Config function. 4. Press the 1 button to enter the report setup. Set the following: n Post Call = N n Live Calls = Y n Send to Printer = Y n Compact Version = Y n Save on Disk = Y n All Peg Counts = N. GuestWorks and DEFINITY ECS Release 9 Issue 1 Hospitality Operations 555-231-742 H o s p i t al ity O pera t io ns November 2000 Cal ll Accounting Operations 72 5. Press the 2 button to set the Range for the reports. 6. Press the c button to enter a start date and an end date. Use the MMDDYY format. 7. Enter a start time and an end time. Use the HHMM format for a 24-hour clock. 8. Press the 4 button to select the Division option. 9. At the “Division#” prompt, press Enter to select all records; press the enter button to select guest calls; press the 1 button to select meeting room calls; or press the 3 button to select administration staff calls. 10. Press Enter to complete the request. 11. Press the 7 button to execute the request. You should now be back at the Main Menu. Cost Reports To print Cost reports, do the following: 1. At the call accounting system terminal Main Menu, press the 5 button to enter the Reports subsystem. 2. At the Reports menu, press the 6 button to select the Cost option. 3. Press the 3 button to select the Config function. 4. Press the 1 button to enter the report setup. Set the following: ¦ Compact Version = Y or N ¦ Send to...