This warranty does not cover any failure which results from alteration, accident, misuse, abuse, neglect, commercial use or improper maintenance as published in our use and care book. Incidental or consequential damages are not covered by this guarantee. This guarantee expressly excludes glass and thermal Carafes broken by accident or misuse. However, replacements can easily be ordered by calling Gevalia Kaffee Imports Service at 1-800-438-2542. This warranty gives you specific legal rights, and