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Smart-UPS 2200/3000 VA XL 120/208/230 VAC Tower/Rack-Mount 5U User Manual Troubleshooting Use this chart to solve minor UPS installation and operation problems. Refer to for assistance with complex UPS problems. Problem and/or Possible Cause Solution UPS will not turn on The battery is not connected properly. Check that the battery connector is fully engaged. button not pushed. Press the button once to power-up the UPS and connected equipment. The UPS is not connected to utility power supply. Check that the power cable from the UPS to the utility power supply is securely connected at both ends. Very low or no utility voltage Check the utility power supply to the UPS by plugging in a table lamp. If the light is very dim, have the utility voltage checked. UPS will not turn off The UPS is experiencing an internal fault Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately. UPS beeps occasionally Normal UPS operation when running on battery. None: The UPS is protecting the connected equipment. Press the button to silence this alarm. UPS is not providing expected backup time The UPS battery(s) are weak due to a recent power outage or battery(s) are near the end of their service life. Charge the battery(s). Batteries require recharging after extended outages. Batteries can wear faster when put into service often or when operated at elevated temperatures. If the battery(s) are near the end of their service life, consider replacing the battery(s) even if the replace battery LED is not yet illuminated. All LEDs are illuminated and the UPS emits a constant beeping The UPS is experiencing an internal fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately. Front panel LEDs flash sequentially The UPS has been shut down remotely through software or an optional accessory card. None: The UPS will restart automatically when utility power returns. All LEDs are off and the UPS is plugged into a wall outlet The UPS is shut down or the battery is discharged from an extended outage. None: The UPS will restart automatically when utility power is restored and the battery has a sufficient charge. Smart-UPS 2200/3000 VA XL 120/208/230 VAC Tower/Rack-Mount 5U User Manual Problem and/or Possible Cause Solution The Overload LED is illuminated and the UPS emits a sustained alarm tone The UPS is overloaded. The connected equipment exceeds the specified “maximum load” as defined in Specifications on the APC Web site, The alarm remains on until the overload is removed. Disconnect nonessential equipment from the UPS to eliminate the overload condition. The UPS continues to supply power as long as it is online and the circuit breaker does not trip; the UPS will not provide power from batteries in the event of a utility voltage interruption. The Replace Battery/Battery Disconnected LED is illuminated The Replace Battery/Battery Disconnected LED flashes and a short beep is emitted every two seconds to indicate the battery is disconnected. Check that the battery connectors are fully engaged. Weak battery Allow the battery to recharge for 24 hours and perform a self-test. If the problem persists after recharging, replace the battery. Failure of a battery self-test: Replace Battery/Battery Disconnected LED illuminates and the UPS emits short beeps for one minute. The UPS repeats the alarm every five hours. Allow the battery to recharge for 24 hours. Perform the self-test procedure to confirm the replace battery condition. The alarm stops and the LED clears if the battery passes the self-test. If the battery fails again, it must be replaced. The connected equipment is unaffected. The Site Wiring Fault LED on the rear panel is illuminated (120 V model only) The UPS is plugged into an improperly wired utility power outlet. Wiring faults detected include missing ground, hot-neutral polarity reversal, and overloaded neutral circuit. Contact a qualified electrician to correct the building wiring. The input circuit breaker trips The connected equipment exceeds the specified “maximum load” as defined in Specifications on the APC Web site, Unplug all nonessential equipment from the UPS. Reset the circuit breaker. The AVR Boost or AVR Trim LEDs are illuminated The system is experiencing very high or low utility voltage. Have a qualified service personnel check your facility for electrical problems. If the problem persists, contact the utility company for further assistance. Smart-UPS 2200/3000 VA XL 120/208/230 VAC Tower/Rack-Mount 5U User Manual Problem and/or Possible Cause Solution There is no utility power There is no utility power and the UPS is off. Use the cold start feature to supply power to the connected equipment front the UPS battery(s). Press and hold the button. There will be a short beep followed by a longer beep. Release the button during the second beep. UPS operates on battery although line voltage exists The UPS input circuit breaker trips. Unpl...

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