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Press HELP to print the list. 67 7. Printing Lists 8. Maintenance Print head Clean the print head frequently to ensure optimum printing performance. Note: Remove the paper from the paper tray before cleaning the print head. 1 Unplug the telephone line and then the power cord, and open the operation panel (press ). 1 2 2 Take the imaging film out of the print compartment and place it on a sheet of paper. 3 Wipe the print head with isopropyl alcohol or denatured alcohol. Caution! • Do not use benzene or thinner. Avoid touching the print head with hard objects. • The print head may be hot if your fax machine has just received a large number of documents. If this is the case, allow the print head to cool prior to cleaning. Print head Maintenance 69 8. Maintenance 4 Place the imaging film back in the print compartment. 5 Rotate the front gear until the film is taut, and then close the operation panel (press down on both sides to make sure it clicks into place). Scanning glass and rollers Clean the scanning glass and rollers frequently to ensure the quality of transmitted images and copies. Note: Remove the paper from the paper tray before cleaning the scanning glass and rollers. 1 Open the operation panel (press ). 1 2 Maintenance 70 2 Flip up the green levers on each side of the white roller. 3 Wipe the scanning glass (under the white roller) and rollers with a cotton swab. • Make sure that all dirt and stains (such as correcting fluid) are removed. Dirt and stains will cause vertical lines on transmitted images and copies. If the scanning glass is difficult to clean If you find it difficult to remove dirt from the scanning glass, you can try moistening the swab with isopropyl alcohol or denatured alcohol. Take care that no alcohol gets on the rollers. 4 Flip down the green levers on each side of the white roller. Rotate the front gear until the film is taut, and then close the operation panel (press down on both sides to make sure it clicks into place). The housing Wipe the external parts and surface of the machine with a dry cloth. Caution! Do not use benzene or thinner. These solvents may damage or discolor the machine. 9. Troubleshooting Problems and Solutions Line error P r ob le m S oluti o n LINE ERROR appears in the display. Try the transaction again. If the error persists, check the following: • Check the connection. The cord from the TEL . LI N E socket to the wall socket should be no longer than two meters. • Make sure there are no modem devices sharing the same telephone line. • Check with the other party to make sure their fax machine is functioning properly. • Have your telephone line checked for line noise. • Try connecting the fax machine to a different telephone line. • If the problem still occurs, your fax machine may need service. 9. Troubleshooting 71 Problems and Solutions Dialling and transmission problems Pr ob lem S olutio n No dial tone when you pick up the handset or press the key. • Make sure the handset cord is connected to the correct socket. See Connecting the handseton page 10. Dialling is not possible. • Make sure the power cord is properly plugged into a power outlet. • Make sure that the telephone line is properly connected to both the TEL . LINE socket and the wall socket. The power is on, but no transmission takes place. • Make sure that the receiving machine has paper. • Make sure that the telephone line cord is plugged into the TEL. LINE socket, and not the TEL. SET socket. • If the receiving machine is in manual mode with no attendant, reception will not be possible. • Check the display for error messages. • Pick up the handset and check for a dial tone. Nothing is printed at the receiving end. • Make sure that the document for transmission is placed face down in the feeder. A distorted image is received at the other end. • Noise on the telephone line may cause distortion. Try sending the document again. • Make a copy of the document on your fax machine. If the copy is also distorted, your fax machine may need service. Problems and Solutions Reception and copying problems Pr ob lem S olutio n The power is on, but no reception takes place. • Make sure that the telephone line cord is plugged into the TEL. LINE socket, and not the TEL. SET socket. The printing paper comes out blank when you try to receive a document. • Make sure that the document is loaded properly in the feeder of the transmitting machine. Make a copy or print a report to confirm the printing ability of your machine. General print quality is poor. • It is important to select a paper that is appropriate for the thermal transfer printer in your fax. We recommend using laser quality paper that has a very smooth finish. Copier paper will work, but it sometimes tends to yield a lighter print quality. The received document is faint. • Ask the other party to send higher contrast documents. If the contrast is still too low, your fax machine may need service. Make a copy or print a report to check your machine’s prin...