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LI NE jack and the wall jack. • Make sure that the fax machine is set to the correct dialing mode for your telephone line. See Dial mode on page 10. The power is on, but no transmission takes place. • Make sure that the receiving machine has paper. • If the receiving machine is in manual mode with no attendant, reception will not be possible. • Check the display for error messages. • Pick up the handset and check for a dial tone. Nothing is printed at the receiving end. • Make sure that the document for transmission is placed face down in the feeder. A distorted image is received at the other end. • Noise on the telephone line may cause distortion. Try sending the document again. • Make a copy of the document on your fax machine. If the copy is also distorted, your fax machine may need service. 65 8. Trouble-shooting Problems and Solutions Problems and Solutions Pr ob lem Sol uti on The fax machine doesn't receive documents automatically. • Make sure that the reception mode is set to FAX. If you subscribe to a distinctive ring service, make sure that the Distinctive Ring function is set to the correct ring pattern. If you do not subscribe to a distinctive ring service, make sure that Distinctive Ring is set to OFF SETTING. (See Distinctive Ring on page 54.) The printing paper comes • Make sure that the document is loaded properly in out blank when you try to the feeder of the transmitting machine. Make a receive a document. copy or print a report to confirm the printing ability of your machine. General print quality is poor. • It is important to select a paper that is appropriate for the thermal transfer printer in your fax. We recommend using laser quality paper that has a very smooth finish. Copier paper will work, but it sometimes tends to yield a lighter print quality. The received document is faint. • Ask the other party to send higher contrast documents. If the contrast is still too low, your fax machine may need service. Make a copy or print a report to check your machine’s printing ability. Received images are distorted. • Noise on the telephone line may cause distortion. Have the other party try sending the document again. • The print head may be dirty. See Print headon page 61. • Make a copy or print a report on your fax machine. If the copy or report is also distorted, your fax machine may need service. A received document or copy prints out in strips. • Make sure the operation panel is completely closed (press down on both sides of the panel). Problems and Solutions Problems and Solutions • Any dirt or material on the scanning glass will cause spots to appear on copies and transmitted faxes. Clean the scanning glass as explained on page 62. Reception/copying is interrupted. • If reception or copying takes place continuously for a long time, the print head may overheat. Turn off the power and let it cool down. If overheating frequently occurs, try changing the print contrast setting to LIGHT (see page 15). Dark vertical lines appear on copies and received faxes. • Try changing the print contrast setting to LIGHT (see page 15). General problems Pr ob lem Sol uti on Auto-dial numbers cannot be stored in the fax. • Make sure the fax is plugged in and the imaging film has been loaded. (Auto-dial numbers cannot be stored if the imaging film has not been loaded.) See Loading the Imaging Film on page 12. Nothing appears in the display. • Make sure the power cord is properly plugged into a power outlet. • Connect another electrical appliance to the outlet to see if it has power. The machine does not respond when you press any of its keys. • If a beep sound is not made when you press the keys, unplug the power cord and then plug it in again several seconds later. Automatic document feeding does not work for transmission or copying. • Check the size and weight of the document (see Transmittable Documentson page 23). 67 8. Trouble-shooting Messages and Signals Messages and Signals Display messages Note: If you have turned on the Caller ID function, see page 50 for display messages related to Caller ID. ADD PAPER & / Check the printing paper. If the tray is empty, add PRESS START KEY paper and then press the STAR T/MEMOR Y key. If (alternating messages) there is paper in the tray, make sure it is inserted correctly (take out the stack, align the edges evenly, and then reinsert it in the tray) and then press the STA R T/ M E MO R Y key. CHECK FILM/ CHECK COVER/ CHECK PAPER JAM (alternating messages) These alternating messages appear when there is a problem in the print compartment that prevents printing. Check to see if the imaging film is not loaded properly or if it has been used up and needs replacement. Make sure the operation panel is completely closed (press down on both sides). If a paper jam has occurred, clear the jam as explained in the following section, Clearing Paper Jams. CHECK PAPER SIZE The paper size setting is incorrect. Change the paper size setting as explained on page 15. DOCUMENT JAMMED ...