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FPG391-PFQX2058YA_en.book Page 124 Thursday, December 21, 2006 10:04 AM
KX-FPG391
Proof of Purchase
Panasonic FAX ADVANTAGE PROGRAM
Free peace of mind,
direct from Panasonic
NO EXTRA COST
FAX ADVANTAGE PROGRA
RAM
■ 6-month limited warranty1: parts, labor, and toll-free
help line2
■ Free replacement3 and repair program
The Panasonic Fax Advantage Consumer Service Program.
If our 1-800-HELP-FAX technicians determine that your unit
Panasonic knows that if your fax machine is not up and running,
may be an “out-of-box failure”5, we will attempt to provide you
neither is your business. That’s why we created the Panasonic
with a factory-new replacement unit6. You must ship a copy of
Fax Advantage Program. Included at no extra cost with the
your receipt with your original unit to verify that you purchased
purchase of a new and unused Panasonic Fax Machine (along
the unit within 10 days prior to your 1-800-HELP-FAX call.
with included handset), the Fax Advantage Program can provide
Requirements:
a free replacement unit3 if your original unit is in need of repair.
You must give our technicians a valid credit card number
Here’s how it works:
(Discover, VISA, Master Card, or American Express/Optima).
1. If you have a problem with your fax that you purchased new
Product that is not returned to Panasonic by 10 business days
and unused while it is covered by the period of limited
after shipment of the replacement product will be charged to
warranty1, call our toll-free help-line at 1-800-HELP-FAX2.
your credit card account at Panasonic’s Suggested Retail Price
2. Talk to one of our technical experts to diagnose your problem
(see dealer for details). If your original unit is not eligible for
over the phone.
warranty service, your card will be charged for the non-warranty
3. If repairs are necessary and you are entitled to service under
repair of the unit at Panasonic’s current rate for parts and labor
the terms and conditions of the limited warranty4, we will send a and for any shipping charges associated with this program. If
refurbished replacement unit to you by Ground service delivery. you do not wish to pay out-of-warranty repair costs, you will be
The shipping method is upgradable for an extra charge.
responsible for returning the replacement unit to Panasonic and
A second option available under our limited warranty is to mail-in for paying all shipping charges associated with this program
or carry-in your fax to one of our Regional Service centers, where including the delivery of the replacement product to you,
the unit will be repaired and returned to you.
shipment of the problem unit to Panasonic, shipment of the
Instructions:
replacement unit back to Panasonic and the return of your
If you choose to receive a replacement unit under the Fax
original unit back to you. Credit status will be verified prior to
Advantage Program, Panasonic will provide a replacement unit
sending the replacement product.
which will be completely refurbished, quality-tested by Panasonic
1. See dealer for limited warranty details.
technicians and individually hand-inspected before it is shipped to
2. After the fax advantage program, contact our Continued Services
you. You will keep the replacement unit and send the original unit to
Technical Support Line at 1-900-FAX-HELP (1-900-329-4357), for fee
us in the replacement unit’s box. Contact the shipper who will pick
based technical support.
up the unit at no charge to you, should it be determined that you
3. Replacement unit is refurbished.
are entitled to warranty service. A proof-of-purchase must be
4. Replacement program is only available in the 50 United
included with the returned product. Any unit that is replaced by
States, is subject to termination at any time without
Panasonic and not shipped with proper proof-of-purchase by you
advance notice, and does not cover optional accessories.
will be subject to a minimum $100.00 charge. The original unit must 5. “Out-of-box failure” is an inoperable unit that was purchased
be properly packaged in the same manner as the replacement unit,
no more than 10 days prior to your 1-800-HELP-FAX call,
utilizing the packing materials provided. Damage due to improper or
and would otherwise qualify for warranty service under the
inadequate packing will be charged to you as an out-of-warranty
terms and conditions of the limited warranty.
cost.
6. Panasonic reserves the right to send a refurbished unit.
Panasonic Consumer Electronics Company,
Panasonic Puerto Rico, Inc.
Division of Panasonic Corporation of
San Gabriel Industrial Park,
North America
Ave. 65 de Infantería, Km. 9.5,
One Panasonic Way, Secaucus, New Jersey 07094
Carolina, Puerto Rico 00985
PFQX1855YC CM0503MK4126
PFQX2058YC
CM0604NK4126
...