, The pictures on the LCD are displayed in standard quality when the audio/video cable is connected. Disconnect the audio/video cable to enjoy high quality digital pictures on the LCD. , Some digital content in commercially available BDs cannot be displayed on the LCD screen when the audio/video cable is connected. Disconnect the audio/video cable to enjoy such content on the LCD screen. , No picture appears on the LCD screen when 24p video signals are output from the HDMI OUT jack. Set “BD/DVD-ROM 1080/24p Output” to “Off” in the “Screen Settings” setup (page 20). The black points appear and the red, blue, green points remain on the LCD. , This is a structural property of the LCD and not a malfunction. Sound There is no sound. , The player is in pause mode or in slow play mode. , The player is in fast forward or fast reverse mode. The HD Audio (Dolby Digital Plus, Dolby TrueHD, DTS-HD High Resolution Audio, and DTS-HD Master Audio) is not output by bitstream. , Set “BD Audio MIX Setting” to “Off” in the “Audio Settings” setup (page 21). The interactive audio is not output. , Set “BD Audio MIX Setting” to “On” in the “Audio Settings” setup (page 21). The sound mode is not switched. , Only “Standard” is available when the audio/video cable is connected. Disconnect the audio/video cable to enjoy other sound modes on the player. Disc The disc does not play. , The disc is dirty or skewed. , The disc is not set until it clicks (page 15). , The disc is upside down. Insert the disc with the playback side facing down. , The disc has a format that cannot be played back by this player (page 27). , The player cannot play a recorded disc that is not correctly finalized. , The region code on the BD or DVD does not match the player (page 28). Operations Network connection Playback does not start from the beginning of content. , Press OPTIONS, and select “Play from beginning.” Playback does not start from the resume point where you last stopped playing. , The resume point may be cleared from memory when – you open the disc lid. – you disconnect the USB device. – you play other content. – you turn off the player. – you change some settings under the “Setup.” The player does not respond to any button. , The ?/1/HOLD switch is set in the direction of HOLD. , Moisture has condensed inside the player (page 4). , Disconnect the AC power cord from the wall outlet and slide the ?/1/HOLD switch in the direction of ?/1 and hold for 10 seconds until the POWER indicator on the player turns off. USB device The player does not detect a USB device connected to the player. , Make sure that the USB device is securely connected to the USB jack. , Check if the USB device or a cable is damaged. , Check if the USB device is on. , If the USB device is connected via a USB hub, connect the USB device directly to the player. The player cannot connect to the network. , Check the network connection (page 13) and the network settings (page 23). The message “A new software version is available. Please go to the "Setup" section of the menu and select "Network update" to perform the update.” appears on the screen when turning the player on. , See “Network Update” (page 19) to update the player to a newer software version. Hookup There is no picture or the picture is not output correctly. , Check that all the connecting cables are securely connected. , Switch the input selector on your TV to display the signal from the player. , For HDMI connections, try the following: 1Turn the player off and on again. 2Turn the connected equipment off and on again. 3Disconnect and then reconnect the HDMI cable. , The HDMI OUT jack is connected to a DVI device that does not support copyright protection technology. , For HDMI connections, check the “HDMI/ LCD Video Format” settings in the “Screen Settings” setup (page 20). , For BD-ROMs, check the “BD/DVD-ROM 1080/24p Output” setting in the “Screen Settings” setup (page 20). , The pictures are displayed in standard quality on the HDMI-connected TV when the audio/video cable is connected at the same time. Disconnect the audio/video cable to enjoy high quality digital pictures on the HDMI-connected TV. Additional Information ,continued There is no sound or the sound is not output correctly. , Check that all the connecting cables are securely connected. , For HDMI connections, try the following: 1Turn the player off and on again. 2Turn the connected equipment off and on again. 3Disconnect and then reconnect the HDMI cable. , The HDMI OUT jack is connected to a DVI device (DVI jacks do not accept audio signals). , The device connected to the HDMI OUT jack does not support the audio format of the player. Check the audio settings (page 21). , For HDMI connections, Set “Audio (HDMI)” to “Auto” in the “Audio Settings” setup (page 21). , When both the HDMI and the audio/video cables are connected at the same time, no signal is output from the AUDIO IN/OUT jack. Disconnect the HDMI cable to enjoy sound on the equipment connected ...