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File name: 31_VM_UG_R4.1_EN.pdf
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manual abstract
The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation. Trademarks Mitel and SX-200 are trademarks of Mitel Networks Corporation. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged. 3100 ICP ICP Voice Mail User Guide Release 4.1 November 2004 ®,™ Trademark of MITEL Networks Corporation © Copyright 2004, MITEL Networks Corporation All rights reserved Quick Reference Sheet Ask your Administrator to help you complete this information. Write down the following important numbers, and keep them handy while using the voice mail system. Company Telephone Number:_ Automated Attendant Number:_ (The Automated Attendant replaces or assists a 'live' operator in answering and transferring calls to extensions or voice mailboxes.) Message Center Extension:_ (The Message Center enables you to call someone's mailbox to leave a message without having to speak directly to the person. You can also retrieve and create messages after logging in your own mailbox through the Message Center. For more information, see “Quick Messaging” on page 14.) Your Mailbox Number:_ Your Default Passcode:_ Write your Administrator's name and extension number in case you need help with voice mail. Name:_ Extension: Table of Contents Quick Reference Sheet.......................................................... 3 Introduction.................................................................... 7 About Your Voice Mail System ..................................................7 Your Telephone..............................................................7 Where to Get Help............................................................8 Preparations ................................................................8 Accessing the Voice Mail System.................................................. 9 Calling the Voice Mail System for the First Time.....................................9 Calling for Messages..........................................................9 Using the Voice Mail System..................................................... 11 Menu Overview .............................................................11 Main Menu ................................................................. 11 Playing Your Messages.......................................................12 Making and Sending Messages ................................................. 12 User Options ...............................................................13 Quick Messaging ............................................................ 14 Transferring an Outside Caller to a Mailbox ....................................... 14 Accessing the Auto Attendant from a Mailbox ...................................... 14 Name Dialing...............................................................15 Checking More Than One Mailbox ..............................................15 Message Notification.........................................................16 Distribution Lists ............................................................ 17 Mailbox Greetings ...........................................................18 Helpful Hints.................................................................. 21 24 Hour Touch-Tone Accessibility...............................................21 Listening to Messages ........................................................ 21 Sending Messages .......................................................... 21 Message Storage Limit ....................................................... 21 Forwarding and Transferring Messages .......................................... 21 Certified Messages .......................................................... 21 Type Ahead ................................................................ 22 Message Length and Conditions ................................................ 22 Visual Voice Mail ............................................................ 22 j- 5 Voice Mail User Guide 6 Introduction ^_ Introduction About Your Voice Mail System The Mitel® 3100 Integrated Communications Platform (ICP) features an automated voice mail system for handling telephone calls and taking messages. The system provides you with a mailbox for sending and receiving messages, which you can personalize with your name, a greeting, and a private passcode. Easy to use • Use your telephone keypad to select options in the voice mail system me...