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through Friday 5P.M. Pacific Standard T ime TECHNICAL SUPPOR T Quick St ar t & Information Guid e HL10Handset Lifter Accessory 61851-01 (12.01) IMPORTANT SAFETY INSTRUCTIONS After you have completed the instructions in the Quick Start Guide and reviewed the Troubleshooting Section (the inside foldout) and still have questions, please contact our Technical Assistance Center. Avaya Technical Assistance Center For assistance and accessibility information call the Avaya Technical Assistance Center (TAC) (800) 628-2888 Sunday 5P.M. through Friday 5P.M. Pacific Standard T ime TECHNICAL SUPPOR T Read all instructions before using. When using telephone equipment and accessories, basic safety precautions should be taken to reduce risk of fire, electric shock, and to persons including the following: 1 The intended purpose of this HL10 Handset Lifter is to lift and lower the telephone handset in conjunction with Avaya amplifiers LCS10, LKA10, and Avaya products manufactured for use with the HL10 Handset Lifter. It should not be used for any other purpose. 2 To ensure safe operation, install, adjust and operate the HL10 Handset Lifter according to these instructions. 3 Keep fingers and other objects clear of the lifting pad. 4 Unplug the amplifier or power source from wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 5 Do not allow anything other than the telephone handset to rest on this product or locate it in an area where normal operation can be hampered. Additional weight will prevent the lifter from working. 6 Do not locate or operate this product in a moist environment. 7 Do not place this product on an unstable cart, stand or table. The product may fall causing serious damage to the product. SAVE THESE INSTRUCTIONS 61851_01.qxd 12/6/01 12:31 AM Page 1 HL10 HANDSET LIFTER ACCESSORY 4 Make And Receive Calls 4.1 Put on your headset and press the talk button. 4.2 This action directs the lifter to raise the telephone handset from the cradle and activates the telephone line. To make a call, use your telephone or remote dial pad to dial the number. When your call is complete, press the talk button again to hang up. When receiving a call, the ring detector senses a ring from your telephone and transmits it to your remote unit or headset. You can answer the call by pressing the talk button and begin talking through your headset. When finished press the talk button again to hang up. Note: For remote ring detection to work you may need to increase the telephone ringer volume. In some cases, telephones with multiring tone choices may require trying several tones to choose the most effective sound for ring detection. TROUBLESHOOTING I cannot hear a dial tone Press the talk button to activate your amplifier. Set lifter height switch to a higher setting, if it‘s not opening the hookswitch. I hear a ring on the telephone but not the remote Check that the remote unit ringer switch is set to the “on” position. Make sure the lifter power cord is completely plugged into the amplifier or base. Your phone’s ringer volume may have to be turned up. The lifter does not lift the handset First check that the headset works by manually lifting the telephone handset from its cradle. Reset the remote unit or headset into the charger for 20 seconds to reestablish synchronization. 1.1 Motor Housing 1.2 Lifting Pad Back and Underside View 1.3 Lifter Height Switch 1.4 Accessory Jack 1.5 Power Cord Identify Lifter Parts Position and Test Lifter (Do not remove the mounting tape backing until directed to do so.) 2.2 2.1 The HL10 Handset Lifter accessory is designed to automatically lift the telephone handset off the cradle when activated by your Avaya amplifier. 1 Identify Lifter Parts 1.1 Motor Housing 1.2 Lifting Pad 1.3 Lifter Height Switch (low, medium, or high) 1.4 Accessory Jack 1.5 Power Cord (non-removable) 2 Position And Test Lifter 2.1 Plug the power cord into your Avaya amplifier accessory jack and position the lifter under your telephone handset towards the earpiece. You may need to position the lifter slightly differently for optimal lifting. (Tip: Remove only a tiny piece of the mounting tape backing to temporarily stick the lifter into a test position.) 2.2 Use the three position lifter height switch to adjust the lifter to its optimum height. Test the lifter‘s position by pressing the talk button on your amplifier, remote unit or headset. You should hear a dial tone in the headset if the telephone handset is raised high enough. 3 Mount Lifter 3.1 Mounting Tape Once you have determined the best position for the lifter, remove the mounting tape backing on the top or side to best adhere the lifter to your telephone. On a few telephones both the top and side mounting tapes must be used to firmly grip the telephone. QUICK START GUIDE Make and Receive Calls 3.1 Mounting Tape 4.1 4.2 Underside View Top View Mount Lifter 61851_01.qxd 12/6/01 12:31 AM Page 2 ...