Votes - , Average rating: ( )

User manual Genie, model Series GCG

Manafacture: Genie
File size: 989.7 kb
File name:

Language of manual:

The document is loading, please wait

Download nowClose

The document is loading, please wait

Download nowClose

1. Door springs and hardware. • Do not operate garage door automatically or TROUBLESHOOTING GUIDE Use This Guide To Correct Problems With Door Operator. manually if springs are broken. If These Solutions Do Not Work, – CONTACT A PROFESSIONAL FOR SERVICE. Call Customer Service at 1.800.35.GENIE 2. Door balance. • Close the door. • Pull emergency release knob down to release door from carriage assembly. • Raise door manually approximately 3 feet. – Door should stay in that position or close very slowly. – If door moves quickly, HAVE DOOR SERVICED BY A PROFESSIONAL. • Close the door. • Pull emergency release knob toward power head to place release lever in engaged position. – Operate door using remote. – Door will re-attach itself to carriage assembly. 3. Contact reverse. • Place a 2" x 4" board laid flat on floor. – In center of garage door opening. • Close door by using wall button or remote control. – Door fails to reverse on contact with board see Section 7 “CONTACT REVERSE.” – Operator still fails CONTACT A SERVICE PROFESSIONAL. SOURCE RED LED SENSOR GREEN LED INDICATED CONDITION REQUIRED ACTION ON ON NORMAL OPERATION NONE REQUIRED OFF OFF 1. POWER HEAD NOT POWERED 2. WIRING FROM POWER HEAD BAD 1. CHECK BREAKERS, FUSES, PLUGS 2. CHECK WIRING FOR OBVIOUS SHORTS OFF ON 1. WIRING TO SOURCE MISSING OR BAD 2. POWER HAS BEEN INTERRUPTED 1. CHECK WIRING 2. REMOVE POWER AND REAPPLY 2 BLINKS, PAUSE (REPEAT) ON 1. BEAM NOT ALIGNED 2. BEAM OBSTRUCTED 3. SENSOR DEFECTIVE 1. CHECK ALIGNMENT 2. CHECK FOR OBSTRUCTION 3. CALL CUST. SERV. 2 BLINKS, PAUSE (REPEAT) OFF 1. WIRE TO SENSOR MISSING OR BAD 2. SENSOR DEFECTIVE 1. CHECK WIRING 2. CALL CUST. SERV. 3 BLINKS, PAUSE (REPEAT) ON 1. SENSOR RECEIVING INTERFERENCE 1. ATTEMPT TO DETERMINE SOURCE OF INTERFERENCE 2. CALL CUST. SERV. 4 BLINKS, PAUSE (REPEAT) ON 1. SOURCE NOT SENDING PULSES 2. SOURCE DEFECTIVE 1. CALL CUST. SERV. 2. CALL CUST. SERV. NOTE:IF OPERATING PROBLEM EXISTS, THE DOOR CAN BE CLOSED IF YOU: •DISCONNECT THE STB SYSTEM FROM THE OPERATOR •HOLD WALL CONTROL BUTTON DOWN UNTIL DOOR IS CLOSED (REMOTE CONTROL & WIRELESS KEYPAD WILL NOT WORK WITHOUT STB) For Answers: CALL CUSTOMER SERVICE at 1.800.35.GENIE SELF-DIAGNOSTIC STB SYSTEM TROUBLESHOOTING TROUBLESHOOTING GUIDE (CONTINUED) FOR HELP-1.800.354.3643 OR GENIECOMPANY.COM TROUBLESHOOTING GUIDE (CONTINUED) FOR HELP-1.800.354.3643 OR GENIECOMPANY.COM Use wall control supplied with operator. Any other wall control can cause the operator to operate unexpectedly and light not to work. CAUTION Door starts up, but stops before it’s completely open. Operator runs, but door does not move. Remote control has less than 25 feet operating range. Operator works from wall control, but not from remote control. Noisy operation. Safe-T-Beam® system malfunction • Be sure door, operator, and springs are in good repair, properly lubricated and balanced (See maintenance section). • Check “OPEN” limit switch setting (See section 6 ). • Check “OPEN FORCE” adjustment (See section 6 ). • Make sure carriage is engaged to carriage slide. – Place carriage lever in lock position. • Check force adjustment (See section 6 ). Door operator will NOT run more than 30 seconds each way if door does not move. • Relocate remote control inside car. • Point remote control at garage door. • Replace battery (See section 8 ). • Reposition door operator antenna. • DO NOT attempt to retune remote controls. • Program remote control code into receiver memory. (See section 7 ). • Replace remote control battery with good one. (See section 8 ). • Be sure all fasteners are tight. • Be sure door and operator is in good repair, properly lubricated and balanced (See monthly maintenance section). If an operational problem exists, and operator will not run closed. The operator can be forced to close as follows (See section 5 ). • Disconnect the “STB” system from the operator. • Hold the wall control button down until door is completely closed. Use self-diagnostic “STB” system Troubleshooting information to maintain safe operation. 23 Operator does not run from wall control. Door operator starts for no reason. Door starts down, then stops before it’s closed. Door starts down, then stops and goes back up. Door will only run closed. Door will only run open • Check lock switch on wall console. • Check power source. – Plug a lamp into outlet used for power head If lamp works, power source is OK. – If not, check fuse or circuit breaker. • Power is OK. – Check connections at power head terminals. – Check connections at wall control. • Check wires to ensure they are not cut. Staples can cut insulation and short wires. If wire is cut, replace it. • Was a remote control lost or stolen? Erase all remote control codes from receiver memory and reprogram (See section 7 ). • Button stuck on wall control. • Check CLOSE limit switch setting (See section 6 ). • Wires shorted. • Check CONTACT REVERSE (See section 6 ). • Check “STB” system for beam obstruction or misalignment of lenses ...