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Also if the fingerprint is worn down or the finger becomes thinner or fatter, the recognition success rate may be lowered. . The fingerprint for each finger is different and unique. Please ensure that only the registered or enrolled fingerprint or fingerprints are used for identification. . Check sliding position (see illustration below). (Sample Illustration) Aligning the finger on the sensor 175 Fingerprint Authentication Utility Fingerprint sensor limitations . The fingerprint sensor compares and analyzes the unique characteristics in a fingerprint. However, there may be instances where certain users are unable to register their fingerprints due to insufficiently unique characteristics in their fingerprints. . A warning message will be displayed when recognition is abnormal or recognition is not successful within a fixed duration. . The recognition success rate may differ from user to user. . Toshiba does not guarantee that this fingerprint recognition technology will be error-free. . Toshiba does not guarantee that the fingerprint sensor will recognize the enrolled user or accurately screen out unauthorized users at all times. Toshiba is not liable for any failure or damage that might arise out of the use of this fingerprint recognition software or utility. Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of a software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program stops responding. If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs. To close a program that has stopped responding: 1 Press Ctrl, Alt, and De l simultaneously (once). The Windows Task Manager window appears. 176 If Something Goes Wrong 177 Problems that are easy to fix 2 Click the Applications tab. If a program has stopped responding, the words “not responding” appear beside its name in the list. 3 Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working. If it does not, continue with the next step. 4 Close the remaining programs one by one by selecting the program name, then End Task. To power off your computer, do one of the following: If you are not connected to a domain server: 1 Click Start, Turn off computer. The Turn off computer window appears. 2 Click Turn Off. The computer turns off. If you are connected to a domain server: 1 Click Start, Shut down. The Shut Down window appears. 2 Select Shut down from the drop-do...

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